With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. Business Process Management (BPM) is a critical skillset for analysts who design the way work is performed and for managers who must ensure ongoing process improvement. Through the course of three modules, the Business Process Management Certificate Series will provide the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management. The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.
ABPMP Certified
BUSINESS PROCESS MANAGEMENT CERTIFICATE SERIES SEPTEMBER - DECEMBER 2023
PROGRAM INTRODUCTION With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. Business Process Management (BPM) is a critical skillset for analysts who design the way work is performed and for managers who must ensure ongoing performance improvement. Through the course of three modules, the Business Process Management Certificate Series will provide the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management. The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. WHO SHOULD ATTEND? Those who will benefit from attending this program are: • Leaders or members of Six Sigma, Kaizen, or reengineering teams • Process owners and managers • Process, workflow, and business analysts • Functional and project managers • All types of directors, especially quality assurance, HR, operations, supply chain, IT, and risk management • Internal change agents • Candidates for ABPMP certification or recertification • Managers and consultants who are installing BPM, ERP, CRM, or similar technologies • Senior leaders who are champions of process and technology change PRICE AND REGISTRATION $3,495 – full series $1,295 – per module when purchased individually as a stand-alone program
OUR MISSION We create and disseminate knowledge through collaboration, developing global transformational leaders who positively impact organizations and society. OUR VISION To be a top-of-mind business school as reflected by the recognition of our brand, the reputation of our people, and
the rankings of our programs.
Executive Development Programs edp@broad.msu.edu execed.broad.msu.edu 517-353-8711
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LOCATION Live, Online
BUSINESS PROCESS MANAGEMENT CERTIFICATE SERIES
SCHEDULE
MODULE ONE | October 10-11, 17-18, 2023 | 1 p.m. - 4:30 p.m. Process Modeling, Analysis, and Redesign: Using Process Analysis to Define and Solve Business Challenges • Identify and understand an organization’s true core processes • Recognize/remove activities that do not add value • Eliminate system flaws that result in poor quality • Document processes as part of a knowledge management initiative • View customer and supplier relationships and their impact on an organization’s system • Engage business leaders, users, and customers in process change efforts • Dramatically improve efficiency and customer satisfaction MODULE TWO | November 2-3, 9-10, 2023 | 1 p.m. - 4:30 p.m. Measuring and Improving Processes: Using Six Sigma Tools to Improve Business Results • Identify critical process “pulse points” • Measure and analyze process performance • Construct histograms, control charts, and other practical Six Sigma tools • Determine what level of quality an organization’s process can deliver • Identify problems that limit quality, slow service time, and increase costs • Evaluate and apply process improvement alternatives
MODULE THREE | December 7-8, 14-15, 2023 | 1 p.m. - 4:30 p.m. Process Transformation: Improving and Innovating Performance • Evaluate process performance in relation to strategic goals • Manage process performance with data and graphics • Think outside the “process box” • Use cutting edge techniques to generate ideas for breakthrough performance • Devise innovative process designs based on customer needs • Deliver more value to current and future customers • Plan for the practical and political realities of process change
KEY LEARNING OUTCOMES
After participating in this program, participants will be able to:
• Devise innovative process designs based on customer needs • Identify and prioritize issues that will impact successful process change • Achieve buy-in from those who must utilize new processes and technology
• Utilize a toolkit of mapping and modeling techniques to document and analyze business processes • Locate process flaws that are creating systemic problems • Evaluate which activities add value for the customer
• Use Lean and Six Sigma tools to streamline workflows • Interpret data and graphics to manage process performance • Leverage technology to effectively automate and redesign processes
• Measure the
impact of change • Assure that new processes are sustainable • Deliver additional value to current/ future customers
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