With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. Business Process Management (BPM) is a critical skillset for analysts who design the way work is performed and for managers who must ensure ongoing process improvement. Through the course of three modules, the Business Process Management Certificate Series will provide the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management. The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.
BUSINESS PROCESS MANAGEMENT CERTIFICATE SERIES APRIL - JUNE 2024 • LIVE, ONLINE
“I WAS GIVEN A BROADER AWARENESS OF THE TOOLS AT MY DISPOSAL AND BETTER INSIGHT INTO HOW I CAN IDENTIFY CAUSATION FOR OUR PROCESS BREAKDOWNS.” PAST PARTICIPANT
With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. Business Process Management (BPM) is a critical skillset for analysts who design the way work is performed and for managers who must ensure ongoing performance improvement. Through the course of three modules, the Business Process Management Certificate Series will provide the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management. The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.
OUR MISSION We create and
disseminate knowledge through collaboration, developing global transformational leaders who positively impact organizations and society. OUR VISION To be a top-of-mind business school as reflected by the recognition of our brand, the reputation of our people, and the rankings of our programs. EXECUTIVE DEVELOPMENT PROGRAMS Michigan State University edp@broad.msu.edu execed.broad.msu.edu 517-353-8711
WHO SHOULD ATTEND? • Leaders or members of Six Sigma, Kaizen, or reengineering teams • Process owners and managers • Process, workflow, and business analysts • Functional and project managers • All types of directors, especially quality assurance, HR, operations, supply chain, IT, and risk management
• Internal change agents • Candidates for ABPMP certification or recertification • Managers and consultants who are installing BPM, ERP, CRM, or similar technologies • Senior leaders who are champions of process and technology change
KEY LEARNING OUTCOMES After participating in this program, participants will be able to: • Utilize a toolkit of mapping and modeling techniques to document and analyze business processes • Locate process flaws that are creating systemic problems • Evaluate which activities add value for the customer • Use Lean and Six Sigma tools to streamline workflows • Interpret data and graphics to manage process performance • Leverage technology to effectively automate and redesign processes • Devise innovative process designs based on customer needs • Identify and prioritize issues that will impact successful process change • Achieve buy-in from those who must utilize new processes and technology • Measure the impact of change • Assure that new processes are sustainable • Deliver additional value to current/future customers
COST $3,495 – full series $1,295 – per module when purchased individually as a stand-alone program
LOCATION Live, Online
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SCHEDULE
MODULE ONE | April 9-10, 16-17, 2024 | 1 p.m. - 4:30 p.m.
Process Mapping & Systems Thinking: Using Process Analysis to Define and Solve Business Challenges • Identify and understand an organization’s true core processes
• Recognize/remove activities that do not add value • Eliminate system flaws that result in poor quality • Document processes as part of a knowledge management initiative • View customer and supplier relationships and their impact on an organization’s system • Engage business leaders, users, and customers in process change efforts • Dramatically improve efficiency and customer satisfaction
MODULE TWO | May 9-10, 16-17, 2024 | 1 p.m. - 4:30 p.m.
Performance Improvement Strategies: Using Six Sigma Tools to Improve Business Results • Identify critical process “pulse points” • Measure and analyze process performance
• Construct histograms, control charts, and other practical Six Sigma tools • Determine what level of quality an organization’s process can deliver • Identify problems that limit quality, slow service time, and increase costs • Evaluate and apply process improvement alternatives
Process Transformation: Improving and Innovating Performance • Evaluate process performance in relation to strategic goals • Manage process performance with data and graphics • Think outside the “process box” • Use cutting edge techniques to generate ideas for breakthrough performance • Devise innovative process designs based on customer needs • Deliver more value to current and future customers • Plan for the practical and political realities of process change MODULE THREE | June 13-14, 20-21, 2024 | 1 p.m. - 4:30 p.m.
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