“I WAS GIVEN A BROADER AWARENESS OF THE TOOLS AT MY DISPOSAL AND BETTER INSIGHT INTO HOW I CAN IDENTIFY CAUSATION FOR OUR PROCESS BREAKDOWNS.” PAST PARTICIPANT
With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. Business Process Management (BPM) is a critical skillset for analysts who design the way work is performed and for managers who must ensure ongoing performance improvement. Through the course of three modules, the Business Process Management Certificate Series will provide the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management. The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.
OUR MISSION We create and
disseminate knowledge through collaboration, developing global transformational leaders who positively impact organizations and society. OUR VISION To be a top-of-mind business school as reflected by the recognition of our brand, the reputation of our people, and the rankings of our programs. EXECUTIVE DEVELOPMENT PROGRAMS Michigan State University edp@broad.msu.edu execed.broad.msu.edu 517-353-8711
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