Imagine a workday without bottlenecks, delays, or unnecessary frustrations—whether it's dealing with a slow response from the doctor’s office, waiting too long at the car repair shop, or facing inefficiencies within your own team. Business process improvement isn’t just for engineers; it’s for anyone who’s ready to take control and make meaningful, measurable changes.
BUSINESS PROCESS MANAGEMENT
CERTIFICATE SERIES MARCH - MAY 2025 • IN-PERSON
Unlock Efficiency with Proven Process Improvement Techniques Imagine a workday without bottlenecks, delays, or unnecessary frustrations—whether it’s dealing with a slow response from the doctor’s office, waiting too long at the car repair shop, or facing inefficiencies within your own team. Business process improvement isn’t just for engineers; it’s for anyone who’s ready to take control and make meaningful, measurable changes. Our Business Process Management (BPM) Series is crafted to empower you with process optimization strategies. In our flexible, online, three-module certificate, you’ll gain practical tools to Map, Measure, and Manage your way to operational excellence: Map Your Current State: Dive deep into your existing business processes to uncover hidden inefficiencies. Measure Effort and Time: Harness data-driven insights to identify the root causes of delays and waste. Manage Adjustments: Implement process improvement and workflow optimization initiatives that lead to streamlined, more effective workflows. This program goes beyond theory. It’s about actionable strategies you can start applying immediately to make your work more efficient and impactful. Plus, our course (instructors and content) is recognized by the Association of Business Process Management Professionals International (ABPMP), aligning with their Comprehensive Body of Knowledge. “I WAS GIVEN A BROADER AWARENESS OF THE TOOLS AT MY DISPOSAL AND BETTER INSIGHT INTO HOW I CAN IDENTIFY CAUSATION FOR OUR PROCESS BREAKDOWNS.” PAST PARTICIPANT
OUR MISSION We create and disseminate knowledge through collaboration, developing global transformational
leaders who positively impact organizations and society.
OUR VISION To be a top-of-mind business school as reflected by the recognition of our brand, the reputation of our people, and the rankings of our programs. EXECUTIVE DEVELOPMENT PROGRAMS Michigan State University edp@broad.msu.edu execed.broad.msu.edu 517-353-8711
COST $4,095 – full series $1,495 – per module when purchased as a stand-alone program
LOCATION This interactive program will be available on-site at the Henry Center for Executive Development , 3535 Forest Rd, Lansing, MI 48910.
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MODULE 01 Process Mapping & Systems Thinking
Every organization is a network of processes that create value, serve customers, and drive revenue. Yet, many companies are structured around functions rather than processes, leading to inefficiencies, waste, and missed opportunities. But there’s a solution: Process Mapping. Process mapping is a straightforward yet impactful method for breaking through organizational silos and identifying core processes. By focusing on what truly drives your business, you can streamline operations, cut costs, and enhance customer satisfaction. Process Mapping & Systems Thinking is a dynamic part of our Business Process Management Certificate Series. It’s available as a stand-alone program or as part of the BPM series. OUTLINE • Systems Thinking: Understand the evolution and importance of process management in a systemized approach. • Process Mapping Tools: Master various flowchart techniques to visualize and analyze processes. • Implementation Strategies: Learn how to drive successful change and overcome resistance within your organization. KEY LEARNING OBJECTIVES • Correctly use process & workflow diagrams, top-down flow charts, block diagrams, activity charts, cross-functional flow charts, and bubble processes • Identify and understand an organization’s true core processes • Recognize and remove activities that do not add value • Eliminate system flaws that result in poor quality • Understand customer/supplier relationships and their impact • Engage leaders and stakeholders in meaningful process improvements WHO SHOULD ATTEND? This program is ideal for Six Sigma leaders, process managers, business analysts, project managers, internal change agents, and senior leaders focused on process and technology transformations.
MARCH 19-20, 2025 8 A.M. - 4 P.M.
COST $1,495 for one module
LOCATION This interactive program will be available on-site at Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI 48910.
FACULTY AND SPEAKERS Learn from industry expert Bob Boehringer of Orion Development Group, whose insights have transformed organizations across the globe.
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MODULE 02 Performance Improvement Strategies
This program will arm participants with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies. Performance Improvement Strategies is part of the Business Process Management Certificate Series, and it can be taken as a stand-alone program or as part of the BPM sequence. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management. The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.
APRIL 8-9, 2025 8 A.M. - 4 P.M.
OUTLINE • Identify critical process “pulse points” • Measure and analyze process performance
COST $1,495 for one module
• Construct histograms, control charts, and other Six Sigma tools • Determine the level of quality an organization’s process can deliver • Identify problems that limit quality, slow service, and increase costs • Evaluate and apply process improvement alternatives KEY LEARNING OBJECTIVES • Utilize a toolkit of mapping and modeling techniques • Locate process flaws that are creating systemic problems • Evaluate which activities add value for the customer • Use Lean and Six Sigma tools to streamline workflows • Interpret data and graphics to manage process performance • Leverage technology to effectively automate and redesign processes • Devise innovative process designs based on customer needs • Identify and prioritize issues that will impact successful process change • Achieve buy-in from those who must utilize new processes & technology • Measure the impact of change • Assure that new processes are sustainable • Deliver additional value to current and future customers WHO SHOULD ATTEND? • Leaders or members of Six Sigma, Kaizen, or reengineering teams • Process, workflow, and business analysts • Functional and project managers • All types of directors, especially quality assurance, HR, operations, supply chain, IT, and risk management • Internal change agents • Managers and consultants who are installing BPM, ERP, CRM or similar technologies • Senior leaders who are champions of process and technology change
LOCATION This interactive program will be available on-site at Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI 48910.
FACULTY AND SPEAKERS Learn from industry expert Bob Boehringer of Orion Development Group, whose insights have transformed organizations across the globe.
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MODULE 03 Process Transformation
There is no one-size-fits all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success. Process Transformation will arm you classic with process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization. Process Transformation is part of the Business Process Management Certificate Series, and it can be taken as a stand alone program or as part of the BPM sequence. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management. The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. OUTLINE • Innovation in Business: Transformation examples, Strategy/Process/Innovation Synergy, Generating Solutions: Improvement vs. Innovation • Process Improvement Strategies: Optimizing process flow, Managing variation, Selecting metrics, Pareto Charts, Histograms, Control Charts, Interpreting data • Process Innovation Techniques: Brainstorming- Guidelines, Six Hats Thinking, Five Max Method, Assessing Solutions, Mapping To-Be processes • Leveraging Process Excellence: Kano Model, Process Extension, Market Extension, Competitive Analysis, Value Curves • Implementation: CODE – Implementing Change, Facilitation tips KEY LEARNING OBJECTIVES • Evaluate process performance relative to current strategic goals • Interpret data and graphics to manage process performance • Think outside the “process box” • Use cutting edge techniques to generate ideas for breakthrough performance • Devise innovative process designs based on customer needs • Deliver more value to current and future customers • Plan for the practical and political realities of process change WHO SHOULD ATTEND? • Leaders or members of Six Sigma, Kaizen, or reengineering teams • Process owners and managers • Process, workflow, and business analysts • Functional and project managers • All types of directors, especially quality assurance, HR, operations, supply chain, IT, and risk management • Managers and consultants who are installing BPM, ERP, CRM or similar technologies • Senior leaders who are champions of process and technology change
MAY 13-14, 2025 8 A.M. - 4 P.M.
COST $1,495 for one module
LOCATION This interactive program will be available on-site at Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI 48910.
FACULTY AND SPEAKERS Learn from industry expert Amanda Dietz of the Orion Development Group, whose insights have helped businesses across 10 industries.
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