MODULE 01 Process Mapping & Systems Thinking
Every organization is a network of processes that create value, serve customers, and drive revenue. Yet, many companies are structured around functions rather than processes, leading to inefficiencies, waste, and missed opportunities. But there’s a solution: Process Mapping. Process mapping is a straightforward yet impactful method for breaking through organizational silos and identifying core processes. By focusing on what truly drives your business, you can streamline operations, cut costs, and enhance customer satisfaction. Process Mapping & Systems Thinking is a dynamic part of our Business Process Management Certificate Series. It’s available as a stand-alone program or as part of the BPM series. OUTLINE • Systems Thinking: Understand the evolution and importance of process management in a systemized approach. • Process Mapping Tools: Master various flowchart techniques to visualize and analyze processes. • Implementation Strategies: Learn how to drive successful change and overcome resistance within your organization. KEY LEARNING OBJECTIVES • Correctly use process & workflow diagrams, top-down flow charts, block diagrams, activity charts, cross-functional flow charts, and bubble processes • Identify and understand an organization’s true core processes • Recognize and remove activities that do not add value • Eliminate system flaws that result in poor quality • Understand customer/supplier relationships and their impact • Engage leaders and stakeholders in meaningful process improvements WHO SHOULD ATTEND? This program is ideal for Six Sigma leaders, process managers, business analysts, project managers, internal change agents, and senior leaders focused on process and technology transformations.
MARCH 19-20, 2025 8 A.M. - 4 P.M.
COST $1,495 for one module
LOCATION This interactive program will be available on-site at Henry Center for Executive Development, 3535 Forest Rd, Lansing, MI 48910.
FACULTY AND SPEAKERS Learn from industry expert Bob Boehringer of Orion Development Group, whose insights have transformed organizations across the globe.
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